2022 ESC Member Survey – Edmonton Squash Club

In advance of the Edmonton Squash Club 2022 Annual General Meeting that will occur on December 18 at 2 PM at the squash club, we would like to get feedback from our members about how they are using the club and what we should be working on next year.

Thank you for taking the time to fill out the survey! If you have any questions, please contact Tyler Walsh at tyler@edmontonsquashclub.org.

2022 Member Survey

Survey for ESC Membership survey ahead of the 2022 AGM

Step 1 of 8

12%

1.1 Mission & Governance

ESC Mission Statement: “The Edmonton Squash Club is member-owned not-for-profit society that operates a sports facility where members can play squash. Our programs support both competitive and recreational play through leagues, tournaments, and other social activities. We promote the benefits of squash through community engagement

Do you agree with the above mission statement?

Strongly disagree	Disagree	Agree	Strongly agree

Are the actions of the Board of Directors consistent with the above mission statement?

Strongly disagree	Disagree	Agree	Strongly agree

How can we improve the effectiveness of our governance?

NB: Please contact the Club Manager (Tyler Walsh) or a board member if you are interested in actively participating as a volunteer on the ESC Board director, a working committee, or an event committee.

1.2 Club Facilities

The ESC facilities were built in 2015 supporting 4 singles courts, a doubles court, fitness room, exercise equipment, food and beverage, and locker room services. The management team is responsible for ensuring members have safe access to our facilities and that facilities are well maintained and support the needs our membership. Note that the facilities are currently managed with our limited financial resources.

Overall, how do ESC squash facilities and available programs compare against other local clubs?

Great Value	Good Value	Neutral	We’re falling behind

Facility Usage:

Singles Squash:

Use Regularly	Occasionally	Interested but not engaged	Never

Doubles Squash:

Use Regularly	Occasionally	Interested but not engaged	Never

Weight Room:

Use Regularly	Occasionally	Interested but not engaged	Never

Excercise Equipment:

Use Regularly	Occasionally	Interested but not engaged	Never

Ball Machine:

Use Regularly	Occasionally	Interested but not engaged	Never

PlaySight Video System:

Use Regularly	Occasionally	Interested but not engaged	Never

Mics & Scoring System:

Use Regularly	Occasionally	Interested but not engaged	Never

Lockers:

Use Regularly	Occasionally	Never

Showers:

Use Regularly	Occasionally	Never

The cost of towel services is significant. Should we continue with towel services even if it means increasing monthly dues?

Yes	No	Uncertain	Start limiting towels

ESC facillities are clean and well maintained

Strongly agree	Agree	Disagree	Strongly disagree

How else can we improve our facilities?

1.3 Leagues & Tournaments

ESC inhouse leagues, events, and skill-development programs are important to attract members, encourage participation, and build relationships within our member community:

Strongly Agree	Agree	Disagree	Strongly Disagree

Tournaments, leagues, lessons, and clinics – while taking up court time – are important as they encourage members to play and generate revenue that offsets the costs of club operations:

Strongly Agree	Agree	Disagree	Strongly Disagree

The Edmonton Squash League, while competing with internal programs and allowing non-members to access the club, is important to develop the awareness of squash in the Edmonton Region:

Strongly Agree	Agree	Disagree	Strongly Disagree

1.4 Skills Development

Are you, or a member of your family, activly working to develop your squash skills through private lessons or group-based clinics?

Yes	No	Considering this

Are you, or a member of your family, actively working to become a better referee through certification?

Yes	No	Considering this

Programs of Interest

intro to Squash:

Active	Interested but not engaged	Not interested

Private Lessons:

Active	Interested but not engaged	Not interested

Junior clinics:

Active	Interested but not engaged	Not interested

Adult clinics:

Active	Interested but not engaged	Not interested

Fitness Training:

Active	Interested but not engaged	Not interested

Drop-in (Fri/Sat):

Active	Interested but not engaged	Not interested

Doubles Drop-ins:

Active	Interested but not engaged	not interested

Doubles League:

Active	Interested but not engaged	Not interested

Box League:

Active	Interested but not engaged	Not interested

Tournaments:

Active	Interested but not engaged	Not interested

Outdoor Programs:

Active	Interested but not engaged	Not interested

Would your kids be interested in skills development camps during school breaks?

Yes	No	Considering this

How else can we improve our skills development programs?

1.5 Memberships & Court Access

Current memberships structures are fair considering cost, court restrictions, and access to leagues & skills development programs?

Strongly Agree	Agree	Disagree	Strongly Disagree

No-show penalties are an effective way to encourage members to cancel courts opening them to other players, especially during busy times of the day:

Strongly Agree	Agree	Disagree	Strongly Disagree

Preferred Times to Play:

Early Morning:

Regularly	Occasionally	Rarely	Never

Lunch Time:

Regularly	Occasionally	Rarely	Never

After Work:

Regularly	Occasionally	Rarely	Never

Evening:

Regularly	Occasionally	Rarely	Never

Late Night:

Regularly	Occasionally	Rarely	Never

Sat/Sun Morning:

Regularly	Occasionally	Rarely	Never

Sat/Sun Afternoon:

Regularly	Occasionally	Rarely	Never

1.6 Food & Beverage

Food and beverage services are an important part of the club enviroment for members and guests as they enjoy post-game conversations. Food and beverage are also important when hosting events and encouraging social interactions:

Strongly Agree	Agree	Disagree	Strongly Disagree

Current food services meet the needs of our members:

Strongly Agree	Agree	Disagree	Strongly Disagree

Current beverage services (non-alcoholic & alcoholic) meet the needs of our members:

Strongly Agree	Agree	Disagree	Strongly Disagree

Food Services of Interest:

NB: consider in your answer afternoon and evening consumption

League Pizza:

Interested	Would Consider	Not interested

Sharable Appies:

Interested	Would Consider	Not interested

Soups & Sandwiches:

Interested	Would Consider	Not interested

Coffee Services:

Interested	Would Consider	Not interested

Smoothies:

Interested	Would Consider	Not interested

Health foods:

Interested	Would Consider	Not interested

Chicken Wings:

Interested	Would Consider	Not interested

French Fries:

Interested	Would Consider	Not interested

Nutrition Bars:

Interested	Would Consider	Not interested

How Can We Improve?

1.7 You at the ESC

Members of the ESC are open and inclusive. I am comfortable and consider myself a part of Edmonton's squash community:

Strongly Agree	Agree	Disagree	Strongly Disagree

Would you introduce squash to your children, other family members, or colleagues at work?

Yes	No	Considering this

How Often Do You:

Book a Court Online:

Regularly	Occasionally	Rarely	Never

View your Online Statement:

Regularly	Occasionally	Rarely	Never

Buy an item from the Pro-Shop

Regularly	Occasionally	Rarely	Never

Buy ESC logo-wear:

Regularly	Occasionally	Rarely	Never

Phone the Front Desk:

Regularly	Occasionally	Rarely	Never

Read ESC Annoucements:

Regularly	Occasionally	Rarely	Never

Read the in-club bulletin board:

Regularly	Occasionally	Rarely	Never

Volunteer at an ESC Event:

Regularly	Occasionally	Rarely	Never

Thank an ESC volunteer

Regularly	Occasionally	Rarely	Never

1.8 General

I am aware of ESC programs and upcoming events before they happen:

Strongly Agree	Agree	Disagree	Strongly Disagree

how should the ESC support Alberta's squash community (and increase our membership)